Hall rules

Homepage Hall rules

1. DEFINITIONS

1.1. UAB "PALANGOS KONCERTŲ SALĖ" - (hereinafter - the Hall) - a year-round cultural object in the center of the resort with a multifunctional concert hall, suitable for organizing various concerts, festivals, TV projects, theater performances, conferences and other events.

1.2. PALANGA CONCERT HALL ADMINISTRATION - (hereinafter - Hall administration) - Company employees who administer the Hall both during events and non-events.

1.3. TICKET DISTRIBUTOR - an intermediary between ticket buyers and the event organizer, conducting ticket sales.

1.4. EVENT ORGANIZER - (hereinafter referred to as the Organiser) - a company, institution, organization, legal entity or natural person (at least 18 years of age, able-bodied person) who organizes an event of the type specified in point 1.5 of these rules and is responsible for the quality of the content, sound and light of the organized event, as well as refunding money for tickets due to a non-event, canceled or postponed event.

1.5. EVENT - organized public or closed gathering of people, action - concert, play, celebration, fair, action, etc., the form of which is not attributable to the concept of assembly (rally, picket, demonstration, civic action, etc.).

1.6. VISITOR - every person who has a ticket, invitation or other document giving the right to enter the Hall, who uses the services provided by the Hall.

1.7. ACCESS CONTROL SYSTEM - equipment (scanner) intended for visitors' ticket, invitation or other. for the certificate/scan of the document granting the right to enter the Hall.

1.8. SERVICE PERSONNEL - persons who do not perform the functions of the Company's administration, but serve the Company and its needs (e.g. controller, dresser, cleaner, etc.).

1.9. SECURITY EMPLOYEE - an employee of the security service and/or security unit performing personal and property security.

1.10. CLOSET - a room where visitors' outerwear is stored during the event.

2. ENTRY TO THE PALANGA CONCERT HALL

2.1. The doors of the Palanga concert hall on the day of the event are opened 1 (one) hour before the start of the scheduled event, unless the event organizer provides otherwise.

2.2. In order to ensure the safety of Visitors, before entering the Hall, the Security guard performs an inspection. During the inspection procedure, the Security guard has the right to search the Visitor and his clothes, handbag and other items, which, in the Security guard's reasonable opinion, raise a suspicion of a possible or probable danger.

2.3. The security guard has the right to deny entry to a Visitor who refuses to be checked and/or who:

  • does not meet the age limit set by the Organizer and does not prove it with documents;
  • attempts to enter the Event without a ticket or other document;
  • attempts to enter the Event with a falsified and otherwise invalid ticket or other invalid ticket

document;

  • is under the influence of alcoholic beverages and/or psychotropic substances;
  • It is declared as spam by the organizer;
  • poses a security threat with aggressive behavior towards other Visitors and/or Hall administration;
  • are suspected of or have committed violations of public order, have been punished for inappropriate behavior or criminal activity in the Hall and its approaches;
  • tries to bring in prohibited items from point 2.4

2.4. Prohibited list of items/objects:

  • liquids of various consistencies, alcoholic and/or soft drinks;
  • food products (unless necessary for health or medical reasons upon presentation of a doctor's prescription);
  • poisonous and psychotropic substances;
  • weapons, sharp objects and explosives;
  • cameras and video cameras, if the Organizer prohibits filming or photography;
  • fireworks, flares, gas bombs and/or other pyrotechnics;
  • bottles, cups, cans of any kind and other products made of plastic, glass or any hard brittle material;
  • animals;
  • other items that, based on the opinion of the Organizer and/or Hall administration, may pose a danger to others.

2.5. The visitor has the right to enter the Hall only with a valid ticket, invitation, permission of the Hall's administration or according to the procedure provided by the Organizer.

2.6. Service staff - the controller marks/activates/scans the visitor's ticket and/or invitation by attaching it to the electronic reader. Access to the Hall is allowed only with a correctly marked/activated/scanned ticket or invitation. If the ticket or invitation cannot be read, please contact any member of the Service Staff.

2.7. The visitor has the right to leave and return to the Hall during the event and/or break only through the Access Control System.

3. TICKET, INVITATION, PERMIT

3.1. Tickets for the events taking place in the Hall are distributed by Ticket Distributors. The hall administration is not responsible for the distribution of tickets and refunds due to the event not taking place, canceled or postponed. The Organizer of the Event is responsible for this.

3.2. The ticket, invitation or other document granting the right to enter the Hall must be kept by the Visitor until the end of the Event.

3.3. The ticket format can be paper or electronic. The ticket must contain clear Event data, including the location, time, name of the event and a digital code that is read on the scanners.

3.4. The hall administration and/or the Event organizer reserve the right to offer the Visitor alternative seating and/or standing places to observe the Event than provided in the Ticket, ensuring that the standing and/or sitting places will not have worse visibility and/or a lower monetary value than the value of the ticket held by the Visitor. Alternative seats will be selected by the Hall administration and/or the Event organizer from currently unsold and/or otherwise unoccupied seats.

3.5. Only one Visitor can use 1 (one) and the same ticket at the same time, which must be kept until the end of the Event.

3.6. The security guard and/or the service staff at the entrance to the Hall may ask for an identity document together with the Ticket, if the format of the Event is limited by age and/or if it is a Ticket that provides a discount for persons with social support (disabled persons, pensioners, students and etc.).

3.7. Hall administration does not ensure or guarantee a seat until the end of the Event for a Hall visitor who does not keep a valid ticket, invitation or other document indicating his seat during the Event.

 3.8. Hall administration has the right to confiscate tickets, permits or other documents granting the right to enter the Hall, which are copied, duplicated, forged, resold to third parties who do not have the right to use them.

4. CHILDREN AND AGE CENSUS

4.1 All children must have a Ticket, invitation or other permission to enter the Hall, except in cases where the Organizer provides otherwise.

4.2. Underage children must be accompanied by parents, guardians or accompanying persons, who must also have a ticket, invitation or other document granting the right to enter the Hall. Parents or their accompanying person are responsible for the safety of children in the Hall and/or its entrances.

4.3. The child's parents, guardians or the person accompanying them are responsible for the damage caused to the property of the Palanga Concert Hall and must compensate for the losses.

4.4. The security guard and/or the service staff at the entrance have the right to request the Visitor's identity document proving his age, if the Organizer provides free entry to the Event for children under the specified age or if the format of the Event is limited by the age limit.

4.5. The hall administration recommends assessing the content and format of the Event while transferring responsibility to parents, guardians and/or the person accompanying the child for possible long-term or short-term health problems of young children due to loud music played during the Event and/or special effects used in the Event.

5. PROCEDURE DURING THE EVENT  

5.1. A visitor who has arrived at the Event has the right to occupy only the seat in the Hall that is specified in the ticket and/or invitation in his possession, which entitles him to enter the Hall (Refer to point 3.5).

5.2. Hall administration is not responsible for limited visibility during the Event, if the Visitor sitting or standing in front of you is taller, bigger or restricts your visibility in other ways and actions.

5.3. The hall administration recommends evaluating the content and format of the Event while transferring responsibility to the Visitor for possible long-term and/or short-term health problems due to loud music played during the Event and/or special effects used in the Event.

5.4. The behavior of the visitor must not cause harm, pose a threat to himself or others.

5.5. During the event, the Visitor must:

  • behave in a civilized manner and do not use profanity and do not violate the rules of public behavior;
  • smoking electronic cigarettes, using incandescent devices and other tobacco products only in the outdoor area.[ER1] [here2] 
  • not to disturb or disturb other Visitors, not to damage or break the internal and external equipment of the Hall;
  • not to shout, not to throw various objects on the stage and/or otherwise not to disturb the progress of the event taking place in the Hall;
  • do not light fires, do not allow fireworks, rockets and bombs or other pyrotechnics;
  • not to climb on the chair and/or its frame, fence, constructions, devices and other objects where it is possible to injure yourself, otherwise harm and harm others or damage the property of the Hall;
  • not to walk in service rooms, participants' dressing rooms and other premises of the Hall prohibited to Visitors;
  • not to obstruct or limit the entry and exit of Hall visitors, staff and Event participants;
  • not to stand and/or sit on the balconies on the stairs, obstructing the free movement of other Visitors, Staff and participants;
  • do not draw, write, paint or fix any elements on chairs, walls, railings, etc.;
  • do not harm or threaten the safety, health and life of yourself and other Visitors.

6. FOOD AND BEVERAGES

6.1. Bringing and consuming your own food and drinks into the Hall is prohibited (except for those cases where it is necessary for health and/or medical reasons, upon submission of a doctor's prescription).

6.2. 1 (one) hour before and during the event, depending on the format of the Event, there are bars in the Hall where you can buy soft drinks and snacks.

6.3. For the sake of the customer's safety, when the Visitor buys drinks in the Bars, drinks in screw-top bottles will be sold without corks, and any type of drinks in metal cans and/or glass containers will be transferred to disposable or reusable containers.

6.4. Bar service personnel, in case of suspicion regarding the age of the Visitor, may, in accordance with the Alcohol Control Law of the Republic of Lithuania, request an identity document when purchasing alcoholic beverages.

7. TRADE IN THE PALANGA CONCERT HALL

7.1. Visitors are strictly prohibited from:

  • Distribute advertising and information booklets inside the Hall, sell advertising paraphernalia and provide other commercial and non-commercial services without the separate consent of the Hall administration;
  • Distribute and/or place advertising and information booklets on vehicles in the territory belonging to the Hall, provide commercial, economic and other services without the separate consent of the Hall administration.

8. CLOSET SERVICES

8.1. The Outerwear storage service provided by the locker rooms operating in the hall is free of charge.

8.2. Outerwear that is transferred to the Lockers for storage must have a sewn-in hanger for hanging.

8.3. Phones, handbags, hats and other similar items are not accepted for storage in the locker rooms;

8.4. After handing over the Outerwear to the Dressing Room, the Visitor must receive a Dressing Room number;

8.5. If the locker number is lost, the Visitor must inform the locker staff and/or Hall administration.

8.6. For those who have lost their cloakroom number, the Outerwear is returned to the Visitor only after all other Visitors have left the Hall, signing the relevant document, which records the loss and/or loss of the Wardrobe number, the return of the Visitor's Outerwear and the details of the money transfer-acceptance act;

8.7. The Visitor shall pay a fee of EUR 6,00 (six euros, 00 ct.) for a lost Rūbina number, as the Company's minimum compensation for the order and production of the number.

9. CHANGE OF RULES

9.1. The hall administration has the right to unilaterally change the rules of conduct for the visitors of the Palanga Concert Hall without notifying the Visitors;

9.2. Additions or changes to the rules take effect from the date of their publication, i.e. from the day they are placed on the website www.palangosks.lt

ADDITIONAL INFORMATION:

  • Persons who do not comply with the established rules of Visitor behavior are not allowed into the Hall and/or

removed from the Hall without a separate warning. For the Visitor removed from the Hall, the money for the purchased Tickets, if the event is paid, is not returned;

  • Violations of public order are punished according to the procedure established by the laws in force in the Republic of Lithuania;
  • We inform you that during the events taking place in the Palanga Concert Hall, photographs and videos are taken, and as a result of these actions, your image may be recorded in photographs and/or videos, which the Hall undertakes to use only for public information purposes, on social media accounts and on the website, without violating your honor and dignity. ;
  • Every Visitor who enters the Hall automatically confirms that he is familiar with the rules of behavior of Palanga Concert Hall Visitors and undertakes to comply with them;